WORLD WIDE DELIVERY CENTER provides comprehensive solutions for clock and furniture factories, wholesalers, retailers and interior designers. We provide a variety of services including receiving, warehousing, home delivery, clock repair and restoration by certified technicians and cabinet repairmen.
Using our service can dramatically improve the efficiency of your business. It is an important decision, which often generates some hesitation, because of fear of "loss of control". This fear; however, should be put into proper perspective in order to overcome it. We are providing 24/7 online solutions for our customers to keep track of their inventory, delivery status, billing information and more. With WORLD WIDE DELIVERY CENTER, your distribution operation will finally have clear financial accountability.
Managing a warehouse requires resources and time. We can provide your business with a professional solution that will lower your overhead, improve your margins with increased efficiency, improve your customer service relations and give you more time to grow your business. Imagine, having a world class warehouse with a professional staff without having to divert your resources from your core business investments. WORLD WIDE DELIVERY CENTER will simplify all your warehousing and distribution needs without having to pay excessive costs. Use our core strengths to leverage your own. This will give your business the ability to concentrate and better compete successfully in your market.
By stocking the items locally, shipping costs will be cut, deliveries will be done faster and more efficiently; therefore, saving money for the supplier, as well as, the retailer.
Delivery people and equipment are the store's image on the road and during delivery. This is why WORLD WIDE DELIVERY CENTER trains and uniforms all employees. We demand well-mannered and courteous personnel with good appearance. Our delivery teams are bilingual and all of our equipment is up to date and well maintained.
Good Delivery service is important to build customer relations and repeat sales. Superior delivery performance is also one of the most important factors in customer satisfaction and retention.
Many retailers are providing outstanding delivery with their own employees, but we see substantial growth in outsourcing delivery services by furniture retailers. The keys to success are professional management, solid procedures, equipment and, most of all, thoroughly trained delivery people.
When designing a delivery system for a prospective client, WORLD WIDE DELIVERY CENTER brings their furniture and clocks’ specific experience with home delivery and technology for equipment specification and routing systems. We work closely with retail and factory management in operating personnel to develop the optimum delivery process for the particular circumstance. This includes inspection prior to loading, warehouse dock responsibilities, customer home procedures, COD or credit card payments, handling returns and paperwork. These requirements are spelled out in detailed checklists and are in turn communicated to the employees.
Transition from a retailer's own delivery operation to any outside service always has growing pains. At WORLD WIDE DELIVERY CENTER, these are addressed through teamwork with the client. Daily meetings are required at start up. The frequency of these meetings is gradually reduced as daily operations normalize. Performance is reviewed on an ongoing basis with the underlying philosophy of continuous improvement.
There is a cost associated with high quality delivery and this may appear to be higher than the cost of operating a delivery operation “in-house”. Outside reviews of retailers' delivery operations frequently show that they are understating true cost, because of a failure to include all tangible and intangible expense items (including management, time spent handling delivery and related customer service problems). Nevertheless, satisfied clients say that the outside service is worth the investment, due to improved customer retention and ability to focus on the front end of the business. Measured by their continued relationship with their clients, WORLD WIDE DELIVERY CENTER has a business model that supports their customers' business strategies. |